Kirsten Kinch, a woman from Dublin, went on a holiday to Iceland and left her beloved husky, Nova, at a boarding kennel. On returning she had to face something she had never faced before—her dog was dead and was wrapped in masking tape, looking like a huge, brown ball.
When Kinch went to the boarding kennel to get Nova, she was told that the kennel staff had found Nova bleeding in her kennel and that she died later.
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On the 27th of December 2018 I brought my husky Nova to P&E boarding kennels to be boarded for 3 days while my family went to Iceland. Nova had an ongoing issue with Colitis and this was being managed with steroids for the last few months successfully, she had been checked by my vet prior to boarding and we had discussed taking her off the steroids as she was responding so well. I gave multiple written and verbal instructions on how the steroid was to be given separately to her food and that she needs to get this twice a day, P&E also advertise that they cater for medication and dogs that need extra care once they are informed in advance. On the 31st of December I went straight from the airport to P&E to collect Nova. I rang 4 times waiting outside to pick her up. Clive answered and told me to come around to the gate when I told him I was here for Nova. Once in, we were told Nova had died – they had found her that morning bloodied in her kennel. We where shocked and beyond devastated at this as we had left a healthy dog in 3 days earlier. I asked the kennels immediately if she had received her medication and I was told she had. They had crushed Nova into what I can only describe as a ball wrapped in a black bag, covered in masking tape. There was no care or empathy in the way she had been handled. It was utterly traumatic and heartbreaking to leave with her like that. We drove straight to the vet and she was horrified, and couldn’t believe there was a 25kg husky crammed in this ball. We confirmed via microchip that it was Nova and made the decision to send Nova for a postmortem in UCD due to the circumstances. I emailed and messaged P&E asking for more information on how she had seemed when she was with them etc. and I still have not received any kind of contact back. Nova was a once in a lifetime kind of dog for me and my family and has left a hole that will always be impossible to fill, she is loved and missed every single day and I hope writing this can stop a similar situation in the future. Clearly these kennels are not fit to provide the levels of care they advertise. #justicefornova
Kristen had shared her experience of the events on the kennels’ Facebook page as a review, but they had removed it, including other reviews related to it.
She said, “…] This was the first time I had left her with anyone that wasn’t a family member and I made the staff aware of the fact I was quite nervous leaving her. Nova had an ongoing issue with colitis and this was being managed with steroids for the last few months very successfully, she had also been checked by my vet prior to boarding and we had discussed taking her off the steroids as she was responding so well.
I gave multiple written and verbal instructions on how the steroid was to be given separately to her food and that she needs to get this twice a day, P&E also advertise that they cater for medication and dogs that need extra care once they are informed in advance.
I was due to collect Nova on the 31st of December, I went straight from the airport to P&E to do this. I rang the kennels four times while we sat outside in the car waiting to be let in to pick her up. Clive answered On the fourth try and asked which dog I was here to collect I said I was here for Nova and I was then told to come around to the back gate [sic].”
Kirsten was left “completely shocked and devastated” after she was informed of her dog’s passing away that very morning.
She continued, “I was then brought in to see my gorgeous dog who had been wrapped in what I can only describe as a ball in a black bag which was covered in masking tape, there was clearly so little care and empathy in the way she had been handled and dealt with since finding her. There are no words to describe how upsetting and traumatic it was to carry her to the car and take her home in what seemed a completely inhuman way.
I questioned the kennels immediately on if she had received her medication and I was told she had, we drove straight to the vet with Nova where I then had to carry her into the clinic wrapped the way she had been given to me. The vet was horrified and couldn’t believe there was a 25kg husky wrapped in this black bag, we confirmed via microchip that it was Nova and myself and the vet made a decision to send Nova for a postmortem in UCD due to the circumstances.[sic]”
Absolutely appalled by the news about P&E Boarding Kennels in Crumlin. Please, please do your research and inspect the facility you'll be leaving your pet in. As an in-home petsitter I have heard so many horror stories. Would always recommend petsitters over boarding facilities.
— Dearbháil Clarke (@dejaysus) April 24, 2019
i seriously think that dog boarding kennels should be inspected on a regular basis, i worked in an awful one but stayed there to try make it better until i was treated so badly i quit… now horrible stuff is coming out about P&E in Crumlin as well, it needs to change 😭
— Kirsten (@Kirs10_R) April 24, 2019
Kirsten also tried emailing and messaging the boarding kennels to learn more about how Nova had been while staying there. But she sadly received no further contact!
She said, “Nova was a once in a lifetime kind of dog for me and my family and has left a hole that will always be impossible to fill, she is loved and missed every single day and I hope writing this can stop a similar situation in the future. Clearly, these kennels are not fit to provide the Level of care they advertise.[sic]”
This is utterly HORRIFIC. P&E Boarding Kennels and Cattery in Dublin have so much to answer for. My heart absolutely breaks for this poor family. pic.twitter.com/57RALoatwn
— Helen 🌒🌕🌘 (@Helen_Something) April 23, 2019
Now a change.org petition has started to have the kennels shut down, which apparently has had ‘at least four dogs dead and wrapped or cremated with no consent or explanation’.
Now there are more than 3,600 signatures in the petition.
Paddy Cullen, the kennel owner, revealed the reason to tape Nova up.
He said to have rung a vet when he found Nova dead with blood “coming from her behind.” The vet had revealed to Cullen that Nova had parvovirus and It was necessary to wrap him up, to not infect other dogs.
He said, “We were concerned about the spread of parvovirus. We were told to seal the bag so nothing could escape.
The family has been getting ‘nothing but death threats and hate mail,’ as claimed by Cullen.
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